Terms and Conditions
Effective Date: 27/01/2026
Version: 1.0
Welcome to Reputation & Review Automation – by Happy Lemon Labs, a service operated by Happy Lemon Labs Ltd ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website and services available at https://reviews.happylemonlabs.com (the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference.
We reserve the right, in our sole discretion, to make changes or modifications to these legal terms from time to time. We will alert you about any changes by updating the 'Last updated' date of these legal terms, and you waive any right to receive specific notice of each such change.
It is your responsibility to periodically review these legal terms to stay informed of updates.
You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised legal terms by your continued use of the Services after the date such revised legal terms are posted.
We recommend that you print a copy of these legal terms for your records.
1. Definitions
"Service" refers to the review and reputation management platform operated by Happy Lemon Labs Ltd.
"User", "you", "your" means any individual or business accessing or using the Service.
"Account" means your registered user account to access and manage the Service.
"Subscription" refers to the monthly paid plan offered after the trial period.
2. Service description
Our platform offers automated review and reputation management tools designed to help small business owners manage, monitor, and enhance their online presence.
3. Eligibility
To use our Service, you must be an authorised representative of a UK-registered company or a sole trader. By registering, you confirm that you have the legal authority to bind the business to these Terms.
4. Subscription and billing
Free trial: We offer a 7-day free trial for all new users.
Monthly subscription: After the trial ends, a monthly subscription fee applies.
Billing cycle: Subscriptions are billed monthly on a recurring basis until cancelled.
No refunds: All payments are final and non-refundable, including for partial months or unused features, except where required by law.
5. Payment
Payments are processed securely via our third-party payment provider.
A valid payment method is required beyond the free trial.
Failed payments may result in suspended access.
Prices are in GBP and may include VAT where applicable.
6. Cancellation
You may cancel at any time through your dashboard. You’ll retain access until the end of the billing period, but no further charges will be made.
7. Acceptable use
You agree not to:
Use the Service unlawfully
Post or solicit fake or misleading reviews
Create multiple trial accounts
Register more than one free trial per business entity
Overuse or abuse automated features
Interfere with platform security or performance
We may suspend or terminate your account for violations.
8. Third-party services
Our Service may integrate with third-party platforms (e.g., Google, Trustpilot). You must comply with their terms. We’re not responsible for their functionality or content.
9. Intellectual property
All content and branding are owned by Happy Lemon Labs Ltd and protected by law.
10. Disclaimer of warranties
We provide the Service “as is” with no express or implied warranties.
11. Limitation of liability
We’re not liable for indirect, incidental, or special damages. If liability is established, it will be limited to the lesser of the amount you paid us in the previous 12 months or what the law allows.
12. Indemnification
You agree to defend and indemnify us from claims or losses related to:
Your use of the Service
Breach of these Terms
Violation of others’ rights
Misuse of the platform
Your submitted content
13. User data
We back up data regularly but aren't liable for loss or corruption. You're responsible for backing up your content.
14. Limitations of liability
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us or . Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.
15. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:
(1) Use of the Services;
(2) Breach of these legal terms;
(3) Any breach of your representations and warranties set forth in these legal terms;
(4) Your violation of the rights of a third party, including but not limited to intellectual property rights; or
(5) Any overt harmful act toward any other user of the Services with whom you connected via the Services.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
16. User data
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
17. Electronic communications, transactions, and signatures
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
18. Miscellaneous
These legal terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these legal terms shall not operate as a waiver of such right or provision. These legal terms operate to the fullest extent permissible by law.
We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these legal terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these legal terms and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these legal terms or use of the Services. You agree that these legal terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these legal terms and the lack of signing by the parties hereto to execute these legal terms.
17. Contact
If you have any questions about these Terms, please contact us at:
Happy Lemon Labs
Unit 1 Crooklands Mill, Langley Lane, PRESTON Lancashire PR3 2JP
[email protected]
18. Miscellaneous
These Terms represent the full agreement. We may assign our rights and are not liable for events beyond our control. Any unenforceable provision will not affect the rest.
